Privacy Policy

Lorentz Water Pumps

Last updated: 2026-02-15 • This policy applies to lorentzparts.com.

Overview

Lorentz Water Pumps ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect on lorentzparts.com, how we use it, and the choices you may have.

This website may be used for general informational purposes. Please do not submit sensitive personal information (such as medical, financial, or government ID data) through this site.

Information We Collect

Information you provide

  • Contact details (such as name, email address, phone number) if you submit a form or request information.
  • Message content that you include when you contact us.

Information collected automatically

  • Device and usage data (such as browser type, pages visited, approximate location based on IP, and time spent on pages).
  • Log data used for security, troubleshooting, and performance.

Cookies

We may use cookies and similar technologies to help the site function, remember preferences, and understand how the site is used.

  • Essential cookies help with core site functionality and security.
  • Preference cookies remember settings you choose.
  • Analytics cookies help us measure traffic and improve pages.

You can usually control cookies through your browser settings. Blocking some cookies may affect site functionality.

Contact Forms

If you submit a contact form, we use the information you provide to respond to your request, provide customer support, or follow up about our services.

  • We may retain messages and related contact details for record-keeping and support purposes.
  • Form submissions are treated as untrusted input and may be filtered for spam and abuse prevention.

Analytics & Third-Party Services

We may use third-party services to operate, secure, and improve the website. These providers may process limited information (such as IP address, device identifiers, and usage events) on our behalf.

  • Analytics: to understand traffic and page performance (for example, privacy-friendly analytics or services similar to Google Analytics).
  • Hosting / infrastructure: to deliver site content reliably and securely.
  • Spam & security protections: to reduce fraudulent traffic and protect forms.

Third-party providers have their own privacy practices. Where required, we will provide notices or options to manage tracking.

Communicator AI Chat Widget

This website may include an AI-powered chat widget ("Communicator AI") to help answer questions and route inquiries.

  • Chat messages and any information you choose to provide may be processed to generate responses and improve support quality.
  • Please avoid sharing sensitive personal information in the chat.

Your Choices

  • Cookies: manage cookie settings through your browser.
  • Marketing: if we ever send marketing emails, you can opt out using the unsubscribe link or by contacting us.
  • Access / deletion requests: you may request access to or deletion of information you have provided, subject to legal and operational requirements.

Contact

If you have questions about this Privacy Policy or your information, contact us: